Return Policy

At The Hunting Hut, we stand behind the gear we sell. This policy explains your options if you need to return an item, and sits alongside — and never replaces — your rights under the Consumer Guarantees Act 1993and Fair Trading Act 1986.

YOUR RIGHTS UNDER NZ LAW

Under the Consumer Guarantees Act, the products we sell must be of acceptable quality, fit for their intended purpose, and match their description. If an item fails to meet these guarantees, you are entitled to a repair, replacement or refund depending on the nature of the fault. Nothing in this policy limits those rights.

CHANGE-OF-MIND RETURNS

New Zealand law does not require retailers to accept returns for change of mind — but we'd rather you were happy. As a goodwill gesture, we accept change-of-mind returns within [30] days of delivery, provided the item is:

  • Unworn, unwashed and unused, with all original tags attached.
  • In its original packaging and in resalable condition.
  • Accompanied by proof of purchase (your order number or receipt).
For change-of-mind returns, the return shipping cost is at your expense, and the original shipping charge is non-refundable. For faulty or incorrect items, we cover it — see below.

Items we can't accept for change of mind

  • Items marked final sale or clearance.
  • Gift cards.
  • Underwear, base layers or similar items, for hygiene reasons, once opened.
  • Custom, personalised or engraved items made to your specification.

FAULTY, DAMAGED OR INCORRECT ITEMS

If your item arrives faulty, damaged, or isn't what you ordered, please contact us within [7] days of delivery with your order number and a photo of the issue. We'll make it right with a repair, replacement or refund, and we'll cover the return shipping. This is in addition to your Consumer Guarantees Act rights.

HOW TO MAKE A RETURN

  1. Email us at [SUPPORT EMAIL] with your order number and the reason for your return.
  2. We'll reply with return instructions and the return address.
  3. Pack the item securely (in its original packaging where possible) and send it back to us.
  4. Once we receive and inspect it, we'll process your refund or exchange and email you to confirm.

REFUNDS

Approved refunds are made to your original payment method. Please allow [5–10] business days for the refund to appear, depending on your bank or card provider. We'll refund the price of the returned item(s); original shipping is refunded only where the item was faulty, damaged or incorrect.

EXCHANGES

Need a different size or colour? The quickest way is to return your item for a refund (once approved) and place a new order for the item you want, so you don't miss out while stock lasts. If you'd prefer a direct exchange, get in touch and we'll help where we can.

RETURN SHIPPING

  • Change of mind — you cover return shipping. We recommend a tracked service, as we can't be responsible for returns lost in transit.
  • Faulty, damaged or incorrect — we cover return shipping.

 

NEED A HAND?

Our team is here to help you sort any return or exchange.
The Hunting Hut Email:
[SUPPORT EMAIL]
[PHONE, optional] 
[BUSINESS ADDRESS, optional]